This regulation shall apply to children and minors who have not yet reached the age of 15. 9.7 Passengers shall be obliged to only carry goods with them which are exempt from customs duties in nature and quantity. FlixBus offers substitute transportation if a shuttle bus is unable to wait for a delayed connecting bus in exceptional cases. Seat belts are standard on FlixBuses, and passengers are asked to wear their safety belts while onboard. re 17.3: The amount of compensation in case of damage to life or health will be no less than RUR 500,000 per insured event. In the case of international connections, parents or guardians must ensure to carry all documents and identity cards necessary for crossing the border (see also clause 9.2). 16.4 In the case of damage to luggage items resulting from an accident involving the bus, or loss of luggage items resulting from the same, the level of compensation per damage claim per passenger and luggage item shall be limited to $250 per adult ticket and $125 per child ticket. 2.4 In the case of request stops, an obligation to convey only exists in the event that a journey was booked from or to this stop within the corresponding advance booking deadline. Children aged 0-1 3 of age are not allowed to travel alone. It was the saving grace of my exchange student days around Europe. 17.4.3 Liability for damage or further damage resulting from passengers failure to pack the luggage items in an appropriate manner shall be excluded, except in cases of intent and gross negligence. High-risk trips are in particular such trips which pose a safety risk along the route to be taken, for example: A trip to a local soccer game or demonstrations and where police protection can also be expected. The Customer agrees to make sure he can be reached at this number during the trip times. The Customer retains the right to prove that no losses, or lower losses, have occurred. You may also contact the following agencies for help: 9.3 Prior to each departure, the passenger traveling from or to an international destination is required to produce on request by the driving and service personnel an acceptable form of government issued identification which incorporates at the minimum the passengers full name and photograph. 17.3 The amount of compensation in the event of death shall be calculated in accordance with the applicable national law. Fee for cancellation is collected from passenger: less than 3 days before departure RUR 60. at special ticket offices at bus stations. Transportation by wheelchair may be refused if considerable evidence indicates that safe travel is not possible or is questionable. 15.4 In the event that the vehicle becomes unserviceable during the journey, FlixBus shall offer passengers continued carriage with a substitute vehicle or carriage to a suitable waiting point from whence the journey can be continued. In this case, the carrier is entitled to retain the fare. The charge in this case is calculated based the statutory discount and the price specified in the charges list currently valid for the given route. If it appears necessary, bus drivers are also authorized to cancel the trip for the entire travel group in exceptional cases. FlixBus reserves the right to assert any compensation claims against the Customer in this regard, regardless of their legal nature. This is done preferably by scanning the tickets. Additional luggage prices are set by bus partner companies or FlixBus. Possible assistance from the coach driver will only be provided in exceptional cases and does not justify any claims to the same, unless the passenger in question is handicapped or is an individual with reduced mobility. 14.2.3 The hand luggage and its contents shall remain in the care of passengers for the duration of the journey and must be monitored appropriately. In such a case and after coordination with FlixBus, the payment will be reversed by a refund of the amount concerned by bank transfer or by issuing a credit note. 17.8.5: The carrier will process the complaint within 30 days from the date of receipt of the completed complaint. Stuttgarter Strae 26, 60329 Frankfurt am Main / 20 kg. The publication of fare conditions regarding the individual routes shall be decisive in this regard. The child safety seats must be secured with 2-point belts and provided by the adults accompanying the small children in question. 17.7 The limitations and exclusions of liability shall not apply to a statutory mandatory liability without fault or if a no-fault warranty has been assumed in individual cases. Children above the age of 5 years and under 12 years of age are charged corresponding to adult fare, when separate berth is. re 9.5: In the case of routes operated by FlixBus Polska sp. Reimbursement shall be made in monetary terms within 14 days after receipt of the compensation claim or passengers have been given the choice of (a) or (b), above, unless passengers agree to another form of refund. 5.2 Passengers who, upon inspection, are found to have failed to make a valid booking, shall be obliged to provide their correct personal details and to identify themselves upon request. Step 1: Download the FlixBus App from the Google Play Store or the App Store. An exception is the illness-related loss of a passenger with an infectious disease according to section 3 paragraph 1 No. Cancellation due to Covid-19 operational changes: 13.7.3 The carriage of bicycles is dependent upon the available capacity of maximum three (3) bicycles per bus. If it's a service with seat reservations, a child with a discounted ticket is eligible to reserve a ticket, just like any ticket holder. If passengers choose to continue their journey with the delayed bus, they are entitled to a price refund: If the trip is delayed for more than 20 minutes, they have the right to a 50 percent refund of the ticket price. You'll receive a booking confirmation including all trip details via e-mail. 9.4 Passengers shall be liable for damages caused on, in or to the bus in a culpable manner. In this case, responsibility lies with the person supervising the child. 11.3 Companions, mobility devices and service animals. The Most Choices Millions of routes worldwide. For more details, see paragraph 16 Passenger rights in case of delay and cancellation. Section 10.3 applies accordingly. 12.1.2 The booking of a seat reservation will be acknowledged with reference to the booking confirmation. z o.o. If you are carrying child who has not yet reached his/her second birthday comes under this policy. A face covering must be worn throughout the entire journey if applicable. 14.1 The carriage and transport of dogs and other animals in the long-distance buses is excluded in principle. There shall be no entitlement to any savings or discounted prices if, due to technical problems, the system is only available again at a later point in time (e.g. The preferred method of verification is to scan tickets. Orthopaedic aids and bicycles are not regarded as special luggage. If individual provisions within these General Terms and Conditions of Carriage should be or become entirely or partially ineffective or void, this will, in principle, not compromise the efficacy of the contract of carriage as a whole. 2.2.1 Journeys may be booked online at the web portals, via the mobile smartphone apps of FlixBus, in partner agencies and at some staffed bus stations. 2.5.1 There shall be no entitlement to book all price brackets or price quotas in connection with any particular form of booking. The Customer will receive advance notification of the SEPA direct debit collection at least one day before this is due by an email sent to the email address provided during the order process. or by Email at service@flixbus.com. For this purpose, tickets are issued by FlixBus Inc., herein after referred to as FlixBus. If the complainant fails to respond to the request within that period, the complaint will not be processed further. 15.1 If there is a cancellation or delay, FlixBus or the bus station operator will notify the passengers departing from a staffed terminal of the situation as quickly as possible, and at the latest 30 minutes after the scheduled departure time, and inform them of the anticipated departure time as soon as this information becomes available. 3.2.2 Booking confirmation (order data) is saved and can be retrieved via the web portal and may also be sent to the passenger by email, if necessary. and a passenger shall be brought before a court in the Czech Republic. 1.5 If a journey is booked when on board a vehicle, an obligation to convey shall only exist in the event that sufficient seating is available for the entire journey. The passenger is required to show both the ticket and a valid photo identification when asked to do so by employees of FlixBus during random ticket checks for the purpose of checking the validity of the ticket. You may be wondering what we mean when we mention ourtrains? Bookings for seat reservations for more than one person are not assigned individually, that is, there is no assignment between the seat reservations and the person booking it. 33, 10178 Berlin; for all journeys booked from March 1, 2020, the contractual partner will be FlixCharter GmbH, Friedenheimer Brcke 16, 80639 Munich (hereinafter: FlixBus). The child safety seats must be secured with 2-point belts and provided by the adults accompanying the small children in question. 17.4.2 Liability shall be excluded in cases where the loss of luggage items was unconnected to an accident involving the bus, in addition to the mix-up or theft of the same, except in cases of intent and gross negligence. Tickets start around 5 for a one-way ticket, but go up closer to departure dates, all the way to 99 for a three-month, five-city pass. 10.4 FlixBus reserves the right to refuse boarding. MonFri 8:00 AM7:00 PM, Sat 8:00 AM4:00 PM, Sun closed 14.7.2.1 The carriage of e-scooters in long-distance buses is excluded in principle. (General rule: ID card for citizens of European Union, Norway, and Iceland; Passport for citizens of all nationalities). 12.1 Booking a seat reservation In order to receive this information, passengers must provide the required contact data (e.g. Claims for reimbursement of the full, paid fare shall exist both for the parts of the journey completed as well as for those not completed if the passenger is not able to complete the journey in accordance with his/her original travel plans. 3.3.2 Current technology means that data communication via the internet cannot be guaranteed in an error-free and/or permanently accessible manner. Youth age range: 6 - 14. 14.1.3 Passengers are obliged to label their luggage with their name and address for the purposes of correct assignment and return, and especially to avoid mix-ups. Online Deal. As a result, advance purchase (Internet, App or an agency) is recommended. FlixBus is not liable for any consequences due to failure to comply with such laws, regulations, even if these are changed after booking. No general claim to the carriage of special luggage shall exist. 8.9.6 If it is required by law or by the authorities for domestic or border traffic that passengers must have the certificate of a valid negative Covid-19 test or other health measure, the passenger undertakes to comply with this. The schedule information with regard to arrival time, which is provided at the time of booking, is merely an estimate based on experience and includes the driving and break times. 5.4: For services operated by FlixBus Polska sp. This excludes flights, rental cars, app-based ride-sharing, limo, and taxi)to those named in the same, or (b) to request reimbursement of the fare and the free return trip with the bus to the place of departure stipulated in the contract of carriage as applicable. 13.7Bicycles: In this case, the carrier requests the complainant to provide this information within 14 days of receiving the application. Requests of refund for taxi trips can only be subjected to consideration if the ride was performed from and to the exact stations that were booked or planned. Complaints may be made within one year from the date of the event that is the subject of the complaint. Our carriers or FlixBus are not responsible for damage to or from the transport of bicycles. re 18: In addition to these Conditions of Carriage, Federal Law No. 14.1.2.1 In individual cases within the context of existing capacities, another luggage item (additional luggage) with maximum dimensions of 80 x 50 x 30 cm and a maximum weight of 20 kg is permitted for a price. If any unauthorised access by third parties is observed, the bus driver should be informed. Taking a trekking backpack is an exception. Upon expiry of this deadline a processing fee of $5 will be charged for each written request for payment, provided that the passenger cannot prove that no, or lower, processing costs were incurred. These time estimates are merely used for the purpose of rough scheduling and estimating the trip time. 13.7.2 We recommend that all passengers wishing to take a bicycle book the journey and bicycle spaces well in advance. The wheelchair must comply with current legal safety requirements. FlixCompanies shall offer all passengers, particularly those departing from non-staffed bus stations, electronic information regarding cancellations or delays. safety guidelines). re 11.2 to 11.4: Instead of the age restriction in paragraphs 11.2 to 11.4, children under the age of six may only be transported if accompanied by a person over ten years of age. 11.3.2 Service Animals (service dogs that have been trained to perform specific tasks to assist persons with disabilities) are transported at no additional charge. Processing return debit notes is time-consuming and costly for FlixBus and Adyen. Complaints and claims for refund must be made in text form. If you change your trip less than 30 days prior to departure, a cancellation fee is deducted from the voucher value. re 14.2: Hand luggage is carried free of charge, but is limited to one piece per passenger, the overall dimensions of the piece of luggage may not exceed 120 cm, and the maximum weight is 7 kg. https://www.aclu.org/know-your-rights/immigrants-rights/, https://www.immigrantjustice.org/know-your-rights, https://www.nilc.org/get-involved/community-education-resources/know-your-rights/, https://www.immigrationadvocates.org/nonprofit/legaldirectory/, https://www.immigrantdefenseproject.org/what-we-do/legal-advice/, https://www.animallaw.info/content/fraudulent-service-dogs, https://adata.org/ada-law-regulations-and-design-standards, https://www.travelexinsurance.com/travel-insurance/baggage-insurance, https://www.insuremytrip.com/travel-insurance-plans-coverages/baggage-loss/, General Conditions for Business and Booking, A Ace Bus Charter Inc. - DOT-Number: 1341047 / MC-Number: 1341047 / Phone: (703) 932-1617. Our conditions concerning cancellation remain, however, unaffected by the above. Generally, we cannot guarantee the option of traveling with more than one piece of luggage. You will receive an email confirmation including all the details of your upcoming trip. This day travel card is available for individuals (26) or small groups of up to five (58) and allows for unlimited travel on regional, S and U-Bahn trains, most buses, and trams throughout Bavaria including all major cities such as Munich, Nuremberg, and Augsburg. 2.3.1 The representation of products in the online shop, accessible via the internet and the smartphone app, shall not constitute a legally binding offer, but rather a non-binding online catalog which prompts potential passengers to submit offers. Driving and dispatch personnel shall be authorized to exclude persons from travel if their measured surface temperature is above 100F (37.8C) and/or they show signs of a contagious disease that may be transmissible to other passengers during the normal course of travel. 13.1.4 Passengers are responsible for loading their luggage. up to a maximum of 2 hours. 13.2.1 Hand luggage is carried free of charge, but is limited to one luggage item per passenger with a maximum size of 16 x 12 x 7 inches (42 x 30 x 18 cm)and a maximum weight of 25 lbs. In this case, the carrier is entitled to retain the fare. Therefore, FlixBus and its carriers cannot guarantee for the accessibility for persons with disabilities or limited mobility. 14.3.1 So-called special luggage requires prior registration by passengers and confirmation that its carriage is possible. MonSun 7:00 AM 7:00 PM Children and minors aged 14 to 18 may travel alone in Russia. The Customer will be given the opportunity to prove that the reverse entry incurred lower costs or no costs at all. 9.3 Smoking on board the bus is not permitted. The same shall apply to passengers who compromise the safety of their fellow passengers for other reasons or significantly impair the well-being of the latter. birth, type and number of identification document, phone number, gender and nationality. During the journey, these must be secured with the seatbelts located on the buses. In this case, it is the responsibility of the Customer, who at the same time is also a consumer, to prove that he is not responsible for the damage or the damage to such an extent. All offers and the prices contained therein are as stated in the offer. 3.5.2 The fare only covers the transport of persons, other services and services such as the reservation of seats and the carriage of bicycles, additional or special luggage will be subject to a separate charge. For payment by direct debit, the Customers first name and last name are required for a clear allocation of the payment. 1.7 All references in these General Conditions of Carriage to dollar amounts, "dollars" or "$" are references to United States dollars (USD) except where Canadian Dollars (CAD) are explicitly stated. This assessment is the responsibility of the bus driver. The corresponding advance booking deadlines can be found in the relevant schedule. If passengers are unable to verify the distance travelled, the starting point of the route is used for the calculation of the increased carriage charges. Child ticket: Age 3-12. MonSun 8:00 AM7:00 PM, Amsterdam re 3.5.4: For journeys within Poland there are honoured statutory discounts granted to entitled persons under the Polish Act on entitlements to discounted carriage on public transport or other provisions. 2.1The stipulated carriage charges must be paid in return for carriage. The terms and conditions the Customer has agreed with his bank apply. FlixBus has been a partner of Wanderu since 2016, so you can get the cheapest FlixBus tickets by searching on Wanderu. 3.1.2 the applicable carriage and fare provisions and other conditions of FlixTrain as well as the administrative regulations are met; 3.1.3 carriage by scheduled transport is possible; 3.1.4 carriage is not prevented by circumstances that are not the responsibility of FlixTrain and whose effects it cannot avert. 9.5 Passengers who cause soiling in the bus, either intentionally or as the result of gross negligence, shall be obliged to pay FlixCompanies a cleaning fee of at least 100, provided that passengers shall be entitled to provide evidence that no damage was caused or that the said damage was considerably less than the aforementioned flat rate. Driving personnel are authorized to continue driving should a passenger not return to the bus after the indicated break time is over, and are not responsible for the absence of a passenger after the indicated break time is over. The passenger must identify him-/herself to the driver and service staff on request by submitting the printed or electronic, e.g., as a PDF or FlixBus App on your smartphone, presentable booking confirmation, as well as a valid official photo identification (government-issued driver's license/identity card, passport or similar). 12.4.2 An extra seat is not an additional claim for carriage within the meaning of section 2.2. Savings and promotional prices in particular are only partly bookable online. Tap on CHANGE. The agreed price of carriage is due for payment by the Customer no later than 14 days prior to the scheduled departure. re 7.1, 13.2.1: In Russia, we recommend passengers to arrive at the bus station of departure 30 minutes before departure. The bus should be more than 20 minutes delayed and passengers should especially have planned to travel with exact this bus journey that has been delayed. unpackaged or unprotected items which could injure passengers. Passengers with children and persons with impaired mobility are given priority in the selection of non-reserved seats. However, on GULF-INDIA-GULF routes online on Air India, the age limit applicable is upto 16 years. 12.4.1 Should the vehicle design or infrastructure, including bus stations and bus stops, physically prevent the boarding, exit or carriage of the disabled person or person with limited mobility in a safe and operationally feasible manner, FlixCompanies reserve the right to refuse to accept a reservation, to issue or to make available a ticket or to allow the person in question to board the vehicle. 2.3.3 It should be noted that the statutory provisions regarding cancellation rights in the case of distance contracts shall not apply as far as contracts of carriage concluded online by way of distance selling are concerned, and in the case of which the operator undertakes, upon the contracts conclusion, to perform the service at a specific time or within a stipulated time period. MonSun7:00 AM8:30 PM 1.3 If the carriers are cooperation partners, then only their individual General Conditions of Business and Special Conditions of Carriage apply. 16.1 If there is a cancellation or delay, FlixCompanies or the bus station operator will notify the passengers departing from a staffed terminal of the situation as quickly as possible, and at the latest 30 minutes after the scheduled departure time, and inform them of the anticipated departure time as soon as this information becomes available. Step 2: Reserve your trip. Star Shuttle & Charter DOT-Number: 660715 / MC-Number: 309567 / Phone: (512) 479-8100 / Website: Tourcoach DOT-Number: 581930 / MC-Number: 282635 / Phone Number: (323) 201-0115 / Website: Tribal Sun Bus Company LLC DOT-Number: 1975840 / MC-Number: 698822 / Phone Number: (339) 469-2868 /. FlixBus reserves the right to take further measures pertaining to further civil and/or criminal proceedings. If a journey is cancelled, seat reservations may be transferred to other persons in the same reservation. 16.2 Liability for collateral damage shall be excluded in cases of ordinary negligence. In particular, due to the technical characteristics of the Internet, a permanent availability of the booking options on the Internet cannot be guaranteed. re 2.3, 3.2.1: Currently, the purchase of tickets on board vehicles in Russia is not available. Easy and Transparent Compare offers with 1 click. In all cases, the Customer has no claim to the carriage of luggage over and above the items specified above. 7.6 If it is required for domestic or border traffic by law or by the authorities that further health requirements must be fulfilled, e.g. The following goodwill refunds will be for delays in the departure time that were not caused by the Customer. If individual provisions within these General Business Terms and Conditions of Carriage should be or become entirely or partially ineffective or void, this shall, in principle, not compromise the efficacy of the contract of carriage as a whole. MonSun 9:00 AM7:00 PM 8.1 As a general rule, the published scheduled services are direct connections. Sometimes you can get tickets for as little as 5 euros one way, or simply use an Interflix voucher to travel around five cities for less than 100 euros! Reservations, bookings and seating aboard FlixBus vehicles operated in interstate (or inter-province), intrastate (or intra-province) or foreign commerce is without regard to race, color, creed, or national origin. If your child is 4 or under, they can travel for free alongside a fare-paying parent or guardian. Service Animal fraud is a crime. 1.6 In the case of request stops, an obligation to convey only exists in the event that a journey was booked from or to this stop within the corresponding advance booking deadline. 8.4 Transferring to transport services not operated by FlixCompanies cannot be guaranteed. Passengers are requested to check their hand luggage for completeness prior to the end of the journey. , only those persons with disabilities or limited mobility: 20 % discount off all bus tickets schedules Crew, with the exception of gross negligence the instructions Customer fails to respond to the within Luggage in advance can not guarantee for the entire journey legal safety requirements special. Book all price brackets or price quotas in connection with any particular form of document Unlocked when checked in please visit https: //support.thetrainline.com/en/support/solutions/articles/78000000470-do-i-have-to-pay-for-my-child-s-ticket- '' > How to cancel my FlixBus ticket when in. 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