Your email address will not be published. Since every day is different, it can be hard to prepare for exactly what the day will bring when working on as a receptionist on a cruise ship. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. However, COVID-19 has severely affected the cruise industry and this salary increase is temporarily suspended. The selection process for GSO is quite simple. Click on the links below to review the various cruise lines profiles, cruise ships details and photos: Guest Services staff work for 8-9 hours. Being a receptionist on a cruise ship is an incredibly rewarding job, and you can make many friends, even among the guests. Salary. Guest Services Associate. These positions are considered the most glamorous on the ship, and are probably the most sought-after jobs in the cruise industry. Guests will be closing off their accounts, setting up disputes, making travel reservation to the airport, ask to have the cruise gratuities removed, if applicable, and of course, they take this time to dispute their bill and charges and not to forget, complain in the hopes of getting a discount on their bill. We look forward to reviewing your resume. Working on a Cruise Ship: How to Apply for Cruise Ship Jobs? Other Job Titles: Guest Services Supervisor (Carnival Cruise Lines), Front Desk Supervisor (Princess Cruises), Front Desk Manager (Royal Caribbean). My name is Sameer and I come from the paradise island of Mauritius. Suggested article: New Hire? Experience and Skills Required: Candidate should have at least one year experience of cash handling and customer service in a banking, cruise line or luxury hotel environment; Applicants must have a good understanding of exchanging currency; Additional languages such as Spanish, French, Italian, German, or Portuguese is preferred. Thank you in advance for taking a look at the list of responsibilities and qualifications. Debarkation day is the second busiest day for a guest services attendant. Top 5 front desk agent interview questions with detailed tips for both hiring managers and candidates. You never know what the guest in line wants, so this role is sure to keep you on your toes. Generally speaking, receptionists can expect to make between $1200 and $1800 a month. They must answer guest questions, resolve passenger complaints and provide front desk services. Disney Cruise Line; Disney International Programs; Disneyland Paris; Disneyland Resort; DLR Casting Hourly; . Job Description. Delivering mail and messages. - Select from thousands of pre-written bullet points. Our growing company is searching for experienced candidates for the position of guest services associate. If you feel as though you can handle the daily responsibilities and expectations that you will need to meet, then its time to start working on your resume. List any licenses or certifications required by the position: One of the things that most cruise ship receptionists love about their job is that it is so varied from day to day. However, most managers can expect to earn a salary that is in the range of $60,000 to $80,000 per year. For example, besides your regular daily duties, you can be asked to make an inventory of the assets in the front office and back office, refill medical supplies at the front desk, take care of complimentary wine inventories, maintain office supplies, collateral and sanitize supplies (the company is very strict on the proper and regular sanitization of the ship), and other. Job Description: The International Host assists passengers with translation services. New Hire? Hope one day i get my opportunity to come on board, We keep our fingers crossed, go for it! Typically a job would require a certain level of education. Guest Services Associate Duties & Responsibilities Employers hiring for the guest services associate job most commonly would prefer for their future employee to have a relevant degree such as Other Titles: Dive Instructor (Royal Caribbean). If you pass that interview, you will be assigned another representative of the cruise company who will assist you gather the paperwork and guide you through the onboarding process until you join a ship. Our company is growing rapidly and is looking to fill the role of guest services associate. Job Description: The Guest Services Supervisor addresses guest complaints and provides resolution; Supervises, trains and motivates the Guest Service Associates; Oversees administration duties that are complete by Guest Service Associates. Name: Sharon Waugh. Cruise Ship Jobs / Positions The shore excursion department is by far one of the best jobs I had to while working on a cruise ship. Job Description: Manages the hotel operations inventory and storeroom to ensure the business needs of the ship. We appreciate you taking the time to review the list of qualifications and to apply for the position. There are some companies that will pay entry-level receptionists less, with their starting average around $1000 a month. Processing guest payments. Administering check-ins and check-outs. Its a small tropical island floating in the middle of the Indian Ocean, just a small dot on the worlds map.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'adventourbegins_com-medrectangle-3','ezslot_8',126,'0','0'])};__ez_fad_position('div-gpt-ad-adventourbegins_com-medrectangle-3-0'); I have worked in the cruise industry for 3 years and it has taken me to many places. Note: Most cruise lines also have a job called Night Manager or Night Auditor which a Guest Services Supervisor will rotate on. We're looking for a positive, energetic, customer service superstar to fill a vacancy on-board a cruise ship as a Guest Service Associate.The successful candidate will have at least one year of hotel experience in a similar role, be an exceptional communicator, enjoy problem solving, and have a genuine desire to help others. Guest Air Specialist Norwegian Cruise Line Holdings Ltd. 3.8 Remote in Orlando, FL Estimated $35.4K - $44.8K a year Full-time Monday to Friday + 2 Customer Service - Front Desk Rental Agent $16.50 + COMMISSI. Cruise ships worked on: Carnival Fantasy and the Carnival Legend. Please note that the information below is not an official job description and we are not a recruitment agency. They may have issues and concerns or they may simply have questions about their day. An entry-level Guest Service Associate with a work experience of at least 1 year can earn up to 2 lakh per annum. Job Description: Sells and books tours for guests; Assists with the printing of tour tickets and distributing to passengers. Tel: (714) 549-0300. These are the busiest for the majority of the crew onboard, especially guest services. Most of you might wonder where this is No, its not Madagascar, and no, its not India either. Average Salary: $1,000 to $2,000 per month, Other Job Titles: Inventory Manager (Royal Caribbean, Celebrity Cruises), Hotel Storekeeper (Princess Cruises). Instantly Access Millions of Professionals. Whats the Role of a Cruise Ship Receptionist? We use cookies to ensure that we give you the best experience on our website. In my every day life, i deal with guest, and i really like it, it would be a great experience for me to form part of the team. An example of data being processed may be a unique identifier stored in a cookie. Understanding exactly what the position entails and how you can set yourself apart from other applicants looking for the same job will help you stand out and possibly land this job on a cruise ship. You will also need to get a Standards of Training, Certification, and Watchkeeping (STCW) certification while youre onboard or before embarking on your first contract. You start sharing a cabin with another fellow Guest Services and usually at the Front Desk Manager position you will get your own cabin. NOTE: Besides the daily duties, each job position is assigned side duties. Guest Services Average Salary and Benefits Starting salary for Guest Services is around $1900 USD per month, plus you can get some minor commissions on excursions that the team sells. It's a challenging job, but one that can be incredible rewarding if it's done right. These services may include reserving hotel rooms, airline tickets, rental cars, or cruise cabins. In the United States, the median customer support assistant pay is $28,049 per year or $13.49 per hour. Top 5 guest service representative interview questions with detailed tips for both hiring managers and candidates. You get perks like free lodging and food, as well as paid medical expenses while onboard. 590 Cruise ship waiters have the important job of keeping passengers fed and happy. Accommodating general and unique requests. In this particular case, I will advise you to take an excursion and off you go. Administration duties including collateral preparation and distribution Inventory and merchandising Implementations of promotional strategies in the boutique and around the shipREQUIREMENTS:<br>Cruise ship . Requirements: - Minimum one-year experience in a customer contact position within the hotel, cruise, or related industry. Make sure that on embarkation days you are fully rested and well fed because the days are long, very long and the requests seem to be on repeat mode. View All Guest / Customer Service Jobs; Innovation, Technology & Science(s) Data Science and Analytics; Engineering; . Required fields are marked *. You will be living on a cruise ship, sharing a cabin with a roommate, with little privacy and not a lot of time off. There are many exciting opportunities within our Hotel Department, from stateroom steward to hotel director. Catholic Priests must be a member of the Apostleship of the Seas. , Your email address will not be published. This candidate will have 2+ years of experience in a customer service role and have experience using a multi-line office phone, computer and other office technology. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this. Ayres Hotel Laguna Woods. guest services associate You are often the first face that guests see when they come onboard, which is one of the reasons that in this position one needs to be friendly, smiling, and happy to interact with anyone who needs assistance. Desired skills for We have included guest services associate job description templates that you can modify and use. Suggested article: Life Onboard a Cruise Ship: 18 Crew Cabins Must-Haves. Most receptionists onboard like the night shift because its quiet and you get your break during the day when the ship is in port. Dedicated to service and safety, being part of our Shipboard team means turning guest experiences into lifelong memories and working with incredible crew members and officers from around the world. Cruise Line worked for: Carnival Cruise Lines. If you work an overnight shift, you will have the chance to visit the ports of call after your shift ends. You would, of course, get a break for lunch, dinner and a small break in between, other than that, on these days you are full steam ahead. Learn about the key requirements, duties, responsibilities, and skills that should be in a front desk agent job description. Experience and Skills Required: Applicants should have a minimum of two years management and financial accounting experience in a luxury hotel or cruise line environment. Carnival Cruise Line. The International Host also serves as a translator for public announcements and for communications between the Documentation Officer and customs and immigration officials. International hosts perform almost the same tasks as a receptionist, but they have additional tasks involved with their target language and are often the point of contact for specific groups onboard. This role supports and carries out Near West Theatre's mission both behind the scenes and in public. Generally speaking, receptionists can expect to make between $1200 and $1800 a month. Receptionists, also called Front Desk Attendants, Guest Services Host or International Hosts, are vital to every successful cruise. As I mentioned earlier, the duration of the contract is about 5.5 months, and you are paid each month in the contract. Experience and Skills Required: Knowledgeable about the tours offered; Customer service and sales experience required; Prior shipboard experience preferred. Average Salary: $1,200 to $1,500 per month. JOB DESCRIPTION: Conducting sales with cruise guests. How Much Does a Receptionist Earn on a Cruise Ship? At Guest Services Manager, you will get a bigger cabin. and where friendships are formed. In this role, you are the primary contact for any guests onboard, which means that you will often be asked to perform various tasks throughout the day. If you develop a good sense of maturity and responsibility, and you learn how to well manage your time for recreational activities, working in Guest Services will be a fun and unforgettable experience! Most interviews will be held via a conferencing tool such as Google Hangouts or Skype. Also known as travel clerks or reservationists, reservation agents provide booking and reservation services to customers. Front desk services include registering guest credit cards, processing account payments, and exchanging currencies. This Boutiques Storekeeper manages the inventory of the storerooms. Job Description: Manages the shore excursion desk; Books shore excursions for guests; Supervises the Shore Excursion Assistants; Handles and resolves guest complaints; Liaises with shoreside tour operators. Experience and Skills Required: Applicants should have a minimum of two years management experience in a luxury hotel or cruise line environment. General Education, Education, Associates, Communication, Keyboard, Computer, Business, Hospitality, Healthcare, Tourism. You need to be the kind of individual that can adapt to change quickly and are self-motivated because things are fast-paced onboard. Firstly, there is an initial interview for screening by a representative of the cruise companys Head Office. Thats why, despite being an introvert, I decided to get a job in the customer service industry. Although the job can be stressful at times, your attitude and how you deal with each situation is what will make a difference in the end. Diffusing conflict or tense situations with guests. Your job is to be the point of information regarding everything and anything going on in the cruise ship. almost slept with it a few times. I have always been passionate about visiting other places, meeting new people, and learning about new cultures. Have fun! Being a cruise ship receptionist is very similar to working at the front desk at a hotel on land. They must answer guest questions, resolve passenger complaints and provide front desk services.
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